Reviews

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Google review

A fantastic experience of working with Zigger to develop my website. Hywel is extremely meticulous with his approach and developed a tailor-made website that fulfilled my challenging requirements extremely well, and is always very rapid to sort out any troubleshooting met along the way. A thoroughly positive experience, have no hesitation to recommend!
Jaymee Coonjobeeharry, Surrey

Freeindex review

Very responsive, completely understood my requirements and made many helpful suggestions. Hywel is a complete professional who understands how to get the most out of the web. A delight to work with.
Chris Pearce, Walton on Thames

Google review

I couldn't recommend Zigger enough, it's been a stress free experience from start to finish. I had so much support and felt in very capable hands - thank you!
Nicole Brannan, Esher

Google review

I have worked with Zigger on a number of projects over the past few years, they are always a pleasure to work with and produce fantastic results. I have recommended their services to others and would not hesitate to do so in the future.
Gary Carter, Leatherhead

Google review

Zigger did a great website for my new company and helped me out on many aspects of SEO, email and Adwords. Highly recommended.
J Flock, Cobham

Google review

Zigger has been wonderful at setting up a website for us, and teaching us how to manage and update it to meet our evolving needs. Hywel has always shown extreme patience as we learned how to translate our ideas into a website format. No question is too simple, nor request too difficult and we've never had a delay when there has been a need to implement any updates. We would highly recommend Zigger for creating a website, as I think you'd be hard pressed to find a more personal responsive equivalent out there.
Monique Flynn, Chobham

Google review

It was a great pleasure working with Hywel from Zigger to design and create my Website. He incorporated all my own designs and listened to my views of how I wanted the Website to look and feel, before it all went live.
Lacky Sangha, Weybridge

Freeindex review

I needed a website for my business and tried a few people with no joy…then I found Zigger. Hywel explained everything clearly with no jargon or sales pitch. I sent the photos and text ideas and hey presto two weeks later a live site that was easy to use and looked a million dollars. If you want a website just use Zigger you won't regret it.
Dave Eyles, Southampton

Hywel created two beautifully designed websites for us. He was very helpful when it came to us taking over running them, coming to our offices to show us how to use the web designer program. Since handing the websites to us, he has always been at the other end of the phone to help us with any queries with doing things on the websites, and also providing on-going support with our online marketing. I feel that he went over and above the original remit in order to provide us with a bespoke service, and I would highly recommend his services to anyone looking for a friendly and helpful web designer.
Sue Spencer, Horsham

Google review

Zigger have done a fantastic job with our rather outdated website, gave it a fresh new look, whilst still maintaining the corporate identity. All done very quickly and professionally. Couldn't ask for a better service, and all at a competitive price.
Caroline Smith, Bookham

Google review

I'm very happy with Zigger and the website they produced for our deli. As well as building a great website for the business Hywel was able to advise on the marketing and content side of things, which was a great help and saved me a lot of precious time. Great job, just what we needed.
Matt Arlidge, Stoke D'Abernon

Google review

This was a very simple, easy and friendly experience. Hywel delivers exactly the service he says on the tin. No hassle, just built the website for me and managed it. good communication. I'd use him again.
Will Dennis, Cobham

Google review

I'm very happy with Zigger and the website they produced for our deli. As well as building a great website for the business Hywel was able to advise on the marketing and content side of things, which was a great help and saved me a lot of precious time. Great job, just what we needed.
Matt Arlidge, Stoke D'Abernon

Freeindex review

Hywel is a very approachable chap and explains things clearly. My final site looks "the business"and its great that I can now update content myself... And if I can't Hywel is available to help. Good job!
Andrew D. Brewis, Walton-on-Thames

Google review

Hywel is someone who doesn’t come along every day, he loves his work and really knows his stuff when it comes to website design. Really affable has loads of patience which was most definitely a requirement dealing with us! He also really helped with SEO advice, marketing and general advice to help us run the website efficiently and effectively. We have recommended Hywel and will continue to do so, a really hands on firm is Zigger and we really hope it gets Bigger, coz he deserves it! Thanks.
Clive Bennett, Claygate

As a graphic and digital designer, I can safely say working with Hywel has been a pleasure. Not only does he understand good design and user experience, but he also offers bespoke advice and guidance for your website to ensure it works to its full potential - no matter the industry in which it sits. I have worked with him on four websites now, and all have been a roaring success thanks to his patience, eye for detail and knowledge. Hywel is the only web developer I recommend to my design clients!
Daniel Bennett, Wimbledon

Freeindex review

Hywel has been involved with our company for many years and been responsible for our web site design layout and implementation. He has always been on hand to update/refresh our site and let us know of new systems and site best practice for optimum response. Any issues have been responded to quickly and costs have been very reasonable for the time involved. I can highly recommend Hywel for all web site design and ongoing support.
Kent McMillan, Molesey

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Finding website customer - the basics

30 April 2018

Finding customers - don't forget the basics

Some of the most blindingly obvious aspects to getting business can be forgotten.

Everybody wants lots of customers. We scurry round advertising here, networking there and creating beautiful websites that rant on about how wonderful we are. And yet sometimes we forget the really important stuff.

Three months ago, I decided to get a plumber in to add a radiator to my house so I used a local magazine to find one. There were four listed, so I called them all. Every single call went to voicemail. I left messages, but a week later I heard nothing. I went through the same process again, same result. Six contacts this time; nothing.

I finally managed to speak to one! He was a nearby neighbour and popped in to my house, gave me a quote, to which I agreed, and he said he'd pop in in the next few days.

That was two months ago...

A short time later, I needed the services of an accountant. I won't bore you, but the same thing happened.

OK, so what have I learned from this?

  • People forget how important the phone is. We all have our favourite method of communication - text, email, Facebook, Whatsapp - but the phone is important in a number of ways: - Everyone has one. - Phone calls are usually more important than a text or email.  - It is more personal.
    For goodness sake, advertise a number that you can answer!
  • Don't advertise your landline number if you are never there! It is better to advertise a mobile number and answer it than have an office number that nobody picks up.
  • So many people just ignore their voicemail. Don't! We can't always take every call but check them regularly and call people back after listening to their message. You will understand their comments and can answer them without them having to explain everything again. Your voicemail is your friend and it could be hiding the greatest customer you will ever have!
  • Just because you prefer text, it doesn't mean other people do. In an office environment, email is much easier and effective, in an emergency a phone is better. Try to respond to your contacts in the way they prefer, not you.
  • Manage yourself better. Everytime you agree to do something, write it down. Somewhere, anywhere you'll remember. We can't all remember everything, so deal with that promise or you could lose that customer through laziness.
  • If you have space to advertise, such as on a website, allow people to contact you any way they prefer - phone, email, form, Skype, SMS - make it easy for them to get in touch.
  • If you have space to advertise, such as on a website, allow people to contact you any way they prefer - phone, email, form, Skype, SMS - make it easy for them to get in touch.

I am constantly astounded at the lengths some people will go to advertise their business and then forget about the most important bit - talking to the customer.

Hywel Thomas web designer

Author: Hywel Thomas
Web Design and Google Ads person
Email: hi@zigger.co.uk

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